Of course, “top-notch guest services” is subjective. You could stay at a five-star hotel where the concierge is snooty and there’s constant construction, whereas you could find a gem of a two-star hotel where you’re treated like royalty by a warm, welcoming staff. That’s why it’s so important to value guest reviews over star ratings. Guest reviews give you an indication of what it’s actually like to stay at the hotel.
Hotwire’s “Hot Deals.” Much like Priceline, Hotwire is able to offer discounts if you’re willing to book a hotel, flight, or car without knowing the brand name. Unlike Priceline, Hotwire publishes the prices up front instead of allowing you to name your own price. So, for example, you’ll know that you’re booking a three-star hotel in the Brentwood neighborhood of Los Angeles that costs $120 per night, but you won’t know the name of the hotel until after you book.